FREQUENTLY ASKED QUESTIONS

Clarify the key questions before selecting a model.

These answers come from current formal product data. Unlisted configurations are not treated as confirmed facts.

What biscuits can the machine form?+

Short-dough material that is dry, loose, non-sticky and holds under light pressure at feeding. It forms plain, single-layer, unfilled bases; sandwich-biscuit pieces can be formed separately.

What are the dimension and thickness limits?+

Diameter, maximum length and maximum width must be strictly above 30 mm and below 130 mm. Thickness is 3–15 mm.

Is a mold included?+

One forming roller customized to one confirmed design, dimensions, thickness and required logo is included.

Does the machine bake?+

No. It only forms biscuit pieces. We do not supply an oven or tunnel oven.

Is output fixed?+

No. Listed output is the maximum reference value and varies with biscuit size, design and recipe.

Which voltage is available?+

Standard options are single-phase 220V or three-phase 380V. Both 50Hz and 60Hz are supported; three-phase 415V can be used directly.

Does the machine require reassembly after delivery?+

No. It is shipped assembled and adjusted. Remove the packing and connect the confirmed power supply.

How is the machine packed?+

Each machine uses one fumigation-free export wooden case. See the model page for case dimensions, shipping weight and volume.

Do you provide a complete biscuit recipe?+

No. We provide operating guidance and test videos; the buyer adjusts the final recipe to local ingredients and target product.

Can it make sandwich biscuits?+

It can form the two plain unfilled pieces separately, but cannot add filling or assemble them.

What warranty and support are provided?+

A 12-month quality warranty starts when the buyer receives the machine, with long-term remote technical support.

Are machine prices and freight public?+

No. Send the model, product, destination and requirements so the quotation and suitable shipping basis can be confirmed.

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