FREQUENTLY ASKED QUESTIONS

Clarify the key questions before selecting a model.

These answers come from current formal product data. Unlisted configurations are not treated as confirmed facts.

What biscuits can the machine form?

Short-dough material that is dry, loose, non-sticky and holds under light pressure at feeding. It forms plain, single-layer, unfilled bases; sandwich-biscuit pieces can be formed separately.

What are the dimension and thickness limits?

Diameter, maximum length and maximum width must be strictly above 30 mm and below 130 mm. Thickness is 3–15 mm.

Is a mold included?

One forming roller customized to one confirmed design, dimensions, thickness and required logo is included.

Does the machine bake?

No. It only forms biscuit pieces. We do not supply an oven or tunnel oven.

Is output fixed?

No. Listed output is the maximum reference value and varies with biscuit size, design and recipe.

Which voltage is available?

Standard options are single-phase 220V or three-phase 380V. Both 50Hz and 60Hz are supported; three-phase 415V can be used directly.

Does the machine require reassembly after delivery?

No. It is shipped assembled and adjusted. Remove the packing and connect the confirmed power supply.

How is the machine packed?

Each machine uses one fumigation-free export wooden case. See the model page for case dimensions, shipping weight and volume.

Do you provide a complete biscuit recipe?

No. We provide operating guidance and test videos; the buyer adjusts the final recipe to local ingredients and target product.

Can it make sandwich biscuits?

It can form the two plain unfilled pieces separately, but cannot add filling or assemble them.

What warranty and support are provided?

A 12-month quality warranty starts when the buyer receives the machine, with long-term remote technical support.

Are machine prices and freight public?

No. Send the model, product, destination and requirements so the quotation and suitable shipping basis can be confirmed.

WAWhatsApp